Water2Wine Cleaning

An Environmentally Friendly Cleaning Service

Eco House Cleaning Santa Rosa

Time Window:

We typically run on time with our services and appointment times; however, things out of our control do happen. W2W reserves the right for a half hour window +/- in these cases. We work with our clients to ensure everything is communicated properly.

Cancellations:

Cancellations happen. However, Cancellations must be made 48 hours or more in advance or the cleaning will still be charged. 

No Shows:
Running Late? If you are running late for your cleaning, we allow a 15 minute grace period before your appointment is considered a no show. If you cannot make it or we are unable to reach you, you will be charged the full price of the missed cleaning.
If you would like to reschedule your missed cleaning, we will make every effort to accomidate a new date and time for the missed cleaning, however, the rescheduled cleaning will come with a $25.00 cancellation fee and the appointment will not conflict with your regular cleaning schedule.

Invoices:

Need an invoice? We are happy to provide invoices for business' and special circumstances. Invoices are due within 7 days of receipt (unless otherwise arranged) and are subject up to a $25.00 late fee for payments received after the 7 days or after the arranged due by date.

NOTICE: BY HIRING Water2Wine YOU ARE ABIDING BY THE POLICIES AND PROCEDURES SET FORTH ABOVE. 

Worried about accidents?

With Water2Wine, you will never have to be worried about paying for any injuries we are independently insured for your well being and take full responsibility for any damages in your home.  You can have full confidence that your home will always be taken care of.